Cookie
A cookie is a small file that is stored on your computer, tablet or smartphone. A cookie is not a program that contains harmful processes or viruses.
This is how the website uses cookies
Certain cookies perform essential functions for the website. Cookies also help us to understand why you visit the website, so that we can continuously optimize and adapt the website to your specific needs and interests. Cookies remember things such as the items you have placed in the shopping basket, whether you have visited the website before, whether you are logged in and which language and currency you prefer to see on the website. We also use cookies to target our ads to you on other websites. Generally speaking, we use cookies as part of our services, and to be able to present you with content that is as relevant as possible to you.
You can see the specific services that store cookies and why they are stored under the different categories:
Statistics and analysis:
We use statistics and analysis tools from external suppliers to obtain anonymised information about use of the website. The information is used to improve the user experience. We use Google Tag Manager to manage the various tools.
- Google Analytics
- Google Tag Manager
- Hubspot
Ad management:
Protan uses several services for ad management. These tools are used to place our ads on other websites. On our own websites, they are used to log traffic from our various advertising channels.
- Google Analytics/Google ads
- Hubspot
Google Tag Manager:
We use Google Tag Manager to manage most of the tools above. Google Tag Manager does not collect any information itself, but is used to control which of the other tools should be used where.
How long are cookies stored?
How long a cookie is stored on the device and in the browsers varies. The lifetime of a cookie is calculated based on the last visit you had to the website. When the lifetime of a cookie is over, it is automatically deleted.
Reject or delete cookies
You can reject all cookies and/or cookies from third parties entirely by changing the settings in the browser on your computer, tablet or smartphone. The location of these settings depends on which browser you use. But you must be aware that if you reject all and/or third-party cookies, there will be functions and services that you can no longer use on the websites (since these are dependent on cookies).
You can opt out of cookies from Google Analytics here.
How can I delete cookies?
It is easy to delete cookies that you have previously accepted. The deletion process depends on which browser you use (Chrome, Firefox, Safari, etc.) and the device you use (smartphone, tablet, Windows PC, Mac). You can normally find it under Settings - Security and privacy - but it varies from browser to browser. Please specify which device/browser you are using (click the relevant link):
- Internet Explorer- Microsoft Edge- Mozilla Firefox- Google Chrome- Opera- Safari- Flash cookies- Apple- Android- Chrome, Android
Do you have questions for us?
If you have comments or questions related to the information and/or processing of personal data, you can contact Protan.
If you have thoughts or questions regarding this information about privacy, or you wish to assert your rights, please contact us by e-mail at [email protected]. Alternatively, you can contact us by post:
Privacy officer at Protan AS,
PO Box 420 Brakerøya
3002 Drammen
Statistical
| Cookie name | Provider | Purpose | Stored Value | Expires/Max-Age |
|---|---|---|---|---|
| _ga | Used to distinguish users. |
|
2 years | |
| __hstc | Hubspot | The main cookie for tracking visitors. | It contains the domain, hubspotutk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 6 months |
| hubspotutk | Hubspot | This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. | It contains an opaque GUID to represent the current visitor. | 7 months |
| __hssc | Hubspot | This cookie keeps track of sessions. | It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 minutes |
| __hssrc | Hubspot | Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. |
|
end of session |
Functional (Optimizely)
| Cookie name | Purpose | Stored Value | Expires/Max-Age |
|---|---|---|---|
| ShowPricing | Optimizely | Used to provide the user with customer-specific prices. | Session |
| ShowInventory | Optimizely | Used to provide the user with accurate inventory information. | Session |
| acceptCookies | Optimizely | General consent for cookies in the browser. | 1 year |
| __zlcmid | Inriver | 1 year | |
| inriver_portal_only_prod | Inriver | 1 year | |
| {currentWebsiteId}_Cart | Keeps track of the cart and transfers it to a user account if the anonymous user creates an account. | Cart id of the current user's cart. Only stored for anonymous users. | Configured in the Admin Console using the Number of Days to Retain Items in Cart setting. The default value is 7 days. |
| {currentWebsiteId}_CustomerOrderForApproval | Loads relevant data for the approval order rather than the current user's cart. This allows the current user to correctly approve the order. | Cart id of the approval order the current user has selected to work on. | Session |
| .AspNet.ApplicationCookie | Standard authentication cookie used by ASP.NET. Keeps track of the currently authenticated user's session. | Session | |
| BillToIdShipToId | Used during a signature verification process to ensure the CurrentBillToId and CurrentShipToId cookies are valid for the current user. | Encrypted billto and shipto id values. | Session or when the signature expires (default is 2 hours), whichever comes first. |
| CKFinder_Check | CKFinder authentication cookie. Allows only authenticated users to using CKFinder in the CMS. | Encrypted value of the current time and the current user's username. | Session |
| CurrentBillToId | Used in conjunction with the BillToIdShipToId cookie during the signature verification process. Also used to apply the appropriate billto on the site for processes like shipping calculation. | Id of the currently selected billto for the current user. | Session |
| CurrentCurrencyId | Used to display currencies on the site using the appropriate currency visual representation. | Id of the currently selected site currency. | 30 days |
| CurrentFulfillmentMethod | Used to apply the appropriate fulfillment method on the site for processes like shipping calculation. | Name of the currently selected fulfillment method for the current user. | Session |
| CurrentLanguageId | Used to display appropriate language translations for specified text on the site. | Id of the currently selected site language. | 30 days |
| CurrentPickUpWarehouseId | Used to apply the appropriate pickup warehouse on the site for processes like shipping calculation. | Id of the currently selected pickup warehouse for the current user. | Session |
| CurrentShipToId | Used in conjunction with the BillToIdShipToId cookie during the signature verification process. Also used to apply the appropriate shipto on the site for processes like shipping calculation. | Id of the currently selected shipto for the current user. | Session |
| InsiteCacheId | Uniquely identifies a user session. Used to apply ETag caching in the Configured Commerce Web API. | Browser session id | Session |
| InvoiceHistory-PageSize | Used to apply the page size on subsequent Invoice History page visits. | Currently selected page size for the Invoice History page list. | Session |
| LastUpdatedListId | Used to pre-select the list when adding a product to a list. | Id of the list to which a product was added last. | Session |
| OrderHistory-PageSize | Used to apply the page size on subsequent Order History page visits. | Currently selected page size for the Order History page list. | Session |
| ProductList-PageSize | Used to apply the page size on subsequent Product List page visits. | Currently selected page size for the Product List page list. | Session |
| ProductList-View | Used to apply the list view type on subsequent Product List page visits. | Currently selected list view type for the product list. Can be Grid or List. | Session |
| PunchOutSessionId | Keeps track of the punchout session. Certain site functionality is altered when using punchout. | Id of the current user's punchout session. | Session |
| RecentlyViewedProducts | Used to populate the Recently Viewed Products carousel widget. | List of product ids of recently viewed products. | Session |
| SetContextLanguageCode | Used to set the language and culture of each Configured Commerce Web API request. | Language tag (see Tags for Identifying Languages). | 30 days |
| SetContextPersonaIds | Used for processes influenced by personas, like marketing promotions and experiments. | List of applied persona ids for the current user. | 30 days |
| SetRememberedUserId | When returning to the site in the same browser, the can access their cart, lists and saved orders and browse the site as the user without signing in. Authentication is required when accessing account information or proceeding to checkout. | Id of the user, if chosen to be remembered (selected during sign in). | Configured in the Admin Console using the Days To Retain User setting. The default value is 30 days. |
| cms_CurrentContentMode | Used to show or hide certain functionality based on the content mode. | Name of the currently selected content mode for the current CMS session. Can be Editing, Previewing, or Viewing. | Session |
| cms_CurrentContentModeSignature | Used as a security measure to verify the cms_CurrentContentMode cookie value. | Encrypted version of the cms_CurrentContentMode cookie value. | Session or when the signature expires (default is 8 hours), whichever comes first. |
| isSiteInShell | Can be used by Spire widgets to show or hide functionality that pertains to the CMS, rather than the Storefront. | True or false indicating whether or not a Spire CMS session is active. | Session |
| productListSortType | Used to apply the sort type on subsequent Product List page visits. | Id of the currently selected sort type for the Product List page list. | Session |